Terms of Service

Last Updated: October 2026

1. Eligibility & Accounts

• Authority: If you access the Services on behalf of a company or legal entity, you represent that you have full corporate authority to bind that entity to these Terms.
• Account Security: You are responsible for maintaining the confidentiality of your login credentials and for all activities that occur under your account. You must notify us immediately at [Support Email] if you suspect unauthorized access or a security breach.

2. The Services & License Grant

• License: Subject to these Terms and active subscription payments, Nvnest grants you a limited, non‑exclusive, non‑transferable, revocable license to access and use the Services solely for your internal business operations.
• Modifications: We continually improve our software. We reserve the right to modify, update, or discontinue features or functionality of the Services at any time.

3. Customer Content & Processing Rights

• Ownership: You retain all right, title, and ownership in the documents, files, data, and text you upload to the Services (“Customer Content”).
• Processing License: You grant Nvnest and its authorized infrastructure and service providers a worldwide, non‑exclusive, royalty‑free license to host, copy, transmit, parse, tokenize, and process Customer Content solely to provide, support, and secure the Services.
• Your Representations: You represent and warrant that:
  • You possess all necessary rights, licenses, and legal permissions to submit Customer Content.
  • Your Customer Content does not violate any third‑party intellectual property, privacy, or proprietary rights.
  • You have provided all required legal notices and obtained all required consents from individuals whose personal information appears in your documents.

4. AI‑Generated Outputs & Human Review

• Decision‑Support Only: The Services use automated systems, machine learning, and artificial intelligence to extract data, identify entities, and generate summaries or citations. The Services are decision‑support tools and do not constitute professional legal, financial, tax, compliance, or accounting advice.
• Probabilistic Outputs: AI outputs, layout coordinates, and citations may occasionally be inaccurate, incomplete, or outdated. Automated PII detection and sanitization are probabilistic and cannot guarantee 100 % detection of all sensitive data.
• Human‑in‑the‑Loop: You agree that an authorized person within your organization will independently review and verify all outputs, extractions, and summaries before taking action or relying on them for contractual, financial, legal, or other high‑impact decisions.

5. Acceptable Use Restrictions

You agree that you will not, and will not permit any third party to:

• Reverse engineer, decompile, or attempt to derive the source code or underlying architecture of the Services.
• Use the Services, their outputs, or extracted data to train, evaluate, or benchmark a competing machine learning model or software product.
• Interfere with, bypass, or probe system rate limits, quotas, tenant boundaries, or security controls.
• Upload files containing viruses, malware, trojans, or malicious code.
• Use the Services for any unlawful, harassing, defamatory, or fraudulent purpose.

We reserve the right to immediately suspend access for any violation of this Section.

6. Plans, Billing & Auto‑Renewal

• Subscriptions & Auto‑Renewal: Paid plans are billed in advance on a recurring monthly or annual basis. Subscriptions automatically renew for successive terms of equal length unless you cancel your plan prior to the end of the current billing cycle.
• Usage Quotas & Overages: Plans include specific page, query, or feature limits. Usage exceeding your plan allowance will be billed at our prevailing overage rates or require a plan upgrade.
• Payment Processing: Payments are handled securely by an authorized third‑party payment processor. Nvnest does not store credit card numbers.
• Taxes: All fees are exclusive of applicable sales, use, value‑added, or withholding taxes, which are your responsibility.
• Cancellations & Refunds: You may cancel your subscription at any time through your account settings. Cancellations take effect at the end of the current paid billing period. All fees are non‑refundable unless required by law.

7. Intellectual Property & Operational Data

• Nvnest Property: Nvnest and its licensors retain all right, title, and intellectual property rights in and to the Services, software, platform design, algorithms, and documentation.
• System Telemetry: We may collect and analyze de‑identified, aggregated operational data (e.g., error logs, system latency, usage statistics) to maintain and improve platform performance. We do not use your proprietary documents to train public commercial AI models.
• Feedback: If you provide suggestions, comments, or feature requests, you grant us an unrestricted, royalty‑free, perpetual right to use and implement that feedback without obligation to you.

8. Suspension & Termination

• By You: You may stop using the Services and terminate your account at any time via your account dashboard.
• By Nvnest: We may suspend or terminate your account immediately if you breach these Terms, fail to pay applicable fees, pose an immediate security risk, or if required by law.
• Data Retrieval: Upon termination, your right to use the Services ends. You will have a limited window of thirty (30) days to export your Customer Content before it is scheduled for permanent deletion from active databases.

9. Disclaimer of Warranties

TO THE MAXIMUM EXTENT PERMITTED BY LAW, THE SERVICES, PLATFORM, AND OUTPUTS ARE PROVIDED ON AN “AS IS” AND “AS AVAILABLE” BASIS WITHOUT WARRANTIES OF ANY KIND.

Nvnest EXPRESSLY DISCLAIMS ALL WARRANTIES, WHETHER EXPRESS, IMPLIED, OR STATUTORY, INCLUDING IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, AND NON‑INFRINGEMENT. WE DO NOT WARRANT THAT THE SERVICES WILL BE UNINTERRUPTED, SECURE, OR ERROR‑FREE, OR THAT ALL DOCUMENTS, TEXT, OR PII WILL BE EXTRACTED OR DETECTED ACCURATELY.

10. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW:

1. NEITHER PARTY WILL BE LIABLE FOR ANY INDIRECT, INCIDENTAL, CONSEQUENTIAL, SPECIAL, PUNITIVE, OR EXEMPLARY DAMAGES, OR FOR LOSS OF PROFITS, REVENUE, DATA, GOODWILL, OR BUSINESS OPPORTUNITY.
2. Nvnest’S TOTAL AGGREGATE LIABILITY ARISING OUT OF OR RELATING TO THESE TERMS OR THE SERVICES SHALL NOT EXCEED THE TOTAL FEES ACTUALLY PAID BY YOU TO Nvnest IN THE TWELVE (12) MONTHS PRECEDING THE EVENT GIVING RISE TO THE CLAIM.

11. Indemnification

You agree to defend, indemnify, and hold harmless Nvnest, its affiliates, officers, directors, and employees from and against any third‑party claims, damages, liabilities, losses, and reasonable legal fees arising out of or relating to:

• Your Customer Content (including claims that it infringes third‑party rights or violates privacy laws).
• Your violation of these Terms or acceptable use restrictions.
• Your deployment of or reliance on AI outputs without independent verification.

12. Changes & Contact

We may update these Terms as our business and services grow. If we make material changes, we will notify you by posting the updated terms with a revised “Last Updated” date or via email. Continued use of the Services after revisions take effect constitutes acceptance.

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